24/7 Technical Support
Dynapower is committed to providing our customers with the best support during and after the purchase of our products. We offer 24-hour technical support, seven days a week, 365 days a year to our customers worldwide.
*Outside of normal business hours (Monday through Friday 8am to 4:30pm Eastern) an operator will contact a technical support representative on your behalf to assist you.
Dynapower has worked hard in recent years to develop and bring you the most helpful and simple technical support process possible. Rather than outsourcing to a call center, we pride ourselves on being able to offer a deep layer of tech support.
In other words, we have real engineers and real tech support professionals who can make real-time decisions with you and your business right over the phone. This includes a mix of more than 25 technical support specialists, engineers and their respective managers.
In addition to such a “deep bench” of knowledgeable employees, we also have some of the most thorough product documentation in both power systems and energy storage. Our documentation includes everything from engineering data to product schematics–all of which can be made available to you.
We don’t even measure ourselves against other technical support options in the industry; rather, we benchmark against other industries whose customer technical support is not only demanded but necessary to survive (think John Deere and large ISP companies like AT&T). We measure ourselves against those companies in the attempt to become better as an organization so we can better serve you and ultimately, save you money.
More than 95% of those who call our customer support line are spoken to and have real technician advice and guidance to help bring their system back up online within 12 hours.
So, whether you’re buying a new Dynapower product or simply looking for guidance on an existing unit, true help is only one phone call away!