Dynapower is committed to providing our customers with the best support during and after the purchase of our products. We offer 24-hour technical support, seven days a week, 365 days a year to our customers worldwide.
*Outside of normal business hours (Monday through Friday 8am to 4:30pm Eastern) an operator will contact a technical support representative on your behalf to assist you.
Dynapower has worked hard in recent years to develop and bring you the most helpful and simple technical support process possible. Rather than outsourcing to a call center, we pride ourselves on being able to offer a deep layer of tech support.
In other words, we have real engineers and real tech support professionals who can make real-time decisions with you and your business right over the phone. This includes a mix of technical support specialists and engineers.
In addition to such a “deep bench” of knowledgeable employees, we also have some of the most thorough product documentation in both power systems and energy storage. Our documentation includes everything from engineering data to product schematics–all of which can be made available to you.
More than 95% of those who call our customer support line are spoken to and have real technician advice and guidance to help bring their system back up online within 12 hours.
So, whether you’re buying a new Dynapower product or simply looking for guidance on an existing unit, true help is only one phone call away!