How do I contact Technical Support?
Contact Dynapower at 1.802.860.7200 to speak with a Technical Support Specialist, or email [email protected].
Our service department offers a portfolio of solutions to support electrical power systems, control and instrumentation systems, power generation and distribution, and equipment repair. Dynapower offers 24-hour technical support for OEM or all brands of rectifiers. We have service technicians located in North America, Latin America, Africa, and Australia.
What information do I need prior to calling for technical support?
Please have your serial number, job number, rectifier rating, and contact information handy. If you need to leave a message, please include as much of this information as possible as this will enable us to serve you more quickly.
How do I find my rectifier or transformer’s serial number?
Serial numbers are located on the nameplate of the rectifier. You may also locate the serial number in the title block of the system schematics or on the front page of your user manual. The serial number for a rectifier transformer can be found on a metal plate affixed to the top of the transformer. Stand alone transformers will have the serial number on the nameplate and on a metal plate affixed to the top of the transformer.
How do I find my sales order number?
Sales order numbers are located on the nameplate of the rectifier. You may also locate the sales order number in the title block of the system schematics or the front page of your user manual.
I need to order a user manual and schematics for my rectifier. How do I order these?
Please call us toll-free at 1.800.292.6792.
I am looking for Dynapower/Rapid Power electronics manuals. How do I find them?
Contact [email protected] for electronics manuals. You may be charged a nominal documentation fee.
How do I calibrate my rectifier?
The calibration procedure is dependent on the particular electronics installed in the rectifier. Contact [email protected] for an electronics manual specific to your unit. These documents include information on adjustments and potentiometers to be adjusted at the board level.